Privacy Policy
TrustTrueMatch ("we", "us", or "our") is committed to protecting the privacy and personal information of our members and visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, website, and related platforms. By accessing or using our services, you agree to the terms of this Privacy Policy.
TrustTrueMatch, together with all related content, branding, and platform materials, is wholly owned by WP Davis Industries.
1. Information We Collect
We may collect the following types of information:
- Contact details, such as your name, email address, phone number, and mailing address
- Demographic details, such as age, nationality, and location
- Professional and lifestyle information relevant to matchmaking (for example, occupation, education, interests, relationship goals)
- Application and consultation information you choose to share with us
- Technical information, such as IP address, browser type, device identifiers, and usage data collected through cookies or similar technologies
2. How We Use Your Information
We use your information to:
- Assess your suitability for membership and process applications
- Provide, personalize, and improve our matchmaking and related services
- Communicate with you about your account, applications, matches, and service updates
- Maintain the safety, integrity, and security of our platform and community
- Comply with legal obligations and enforce our terms, policies, and agreements
3. Legal Basis for Processing
Depending on your location, we may rely on one or more of the following legal bases to process your personal information: your consent, performance of a contract with you, our legitimate business interests (such as providing and improving our services), and compliance with legal obligations.
4. How We Share Information
We do not sell your personal information. We may share your information with:
- Carefully selected partners and service providers who assist us in delivering our services (for example, secure hosting, communications, or payment processing), subject to appropriate confidentiality and data protection safeguards
- Trusted matchmakers and affiliated consultants involved in the matchmaking process, on a need-to-know basis
- Authorities, regulators, or legal advisors when required by law or to protect our rights, members, or the public
5. International Transfers
As a cross-border matchmaking platform, your information may be transferred and processed in countries outside your country of residence, including Thailand and the United States. Where we transfer information internationally, we take steps to help ensure an appropriate level of protection in accordance with applicable law.
6. Data Security
We use reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we aim to delete or anonymize it in a secure manner.
8. Your Rights
Depending on your location and applicable law, you may have rights such as accessing, correcting, or deleting your personal information, restricting or objecting to certain processing, or withdrawing consent where processing is based on consent. To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.
9. Cookies and Tracking Technologies
We may use cookies and similar technologies to help operate our website, understand usage patterns, and improve user experience. You can manage your cookie preferences through your browser settings, but disabling some cookies may affect the functionality of our site.
10. Third-Party Links
Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies separately.
11. Children’s Privacy
Our services are intended for adults and are not directed to individuals under the legal age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will post the updated version on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website or through our official communication channels.